Privacy Policy

Effective date: 29 July 2025
Website: https://uhmcars.com
Owner / Data Controller: Burj Malabar Auto Maintenance, 13 Street #44, Industrial Area 4, Sharjah, United Arab Emirates.
Contact: service@uhmcars.com, +971 55 568 0101.

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1) Who we are and scope of this notice

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit uhmcars.com, contact us via the website, phone or WhatsApp, or book our services. It applies to website visitors and prospective and existing customers in the United Arab Emirates.

We process personal data in line with the UAE Personal Data Protection Law (PDPL) and other applicable laws.

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2) What data we collect

We collect the following categories of information:

• Contact & enquiry data: name, phone number, and message content submitted through the website form or WhatsApp; preferred service date/time.

• Vehicle & service data: vehicle make/model/plate/VIN (if provided), reported issues, diagnostics and repair history, warranty information.

• Communications: call logs, emails, WhatsApp messages and attachments exchanged with our advisors (24/7 WhatsApp support).

• Technical data: IP address, device and browser information, pages viewed, and site interaction data collected via cookies and similar technologies (see section 9).

• CCTV (on‑premises): if you visit our workshop, we may capture imagery for safety and security purposes (not part of the website).

We also use a WhatsApp chat plugin (Joinchat) to enable instant messaging from the site; when you click the WhatsApp button, WhatsApp (Meta) receives your phone number and message metadata in accordance with their terms. WhatsApp: +971 55 568 0101

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3) How we collect your data

• Directly from you when you complete a form, call, email, or message us on WhatsApp.

• Automatically via cookies, server logs and similar technologies when you browse the site.

• From public sources (e.g., vehicle information you share) and from service partners where needed to fulfil your request.

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4) Purposes and lawful bases (PDPL)

We process personal data for the following purposes and bases under PDPL:

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5) Sharing your data

We share data only as needed with:

• Service providers / processors: website hosting and maintenance, email and cloud storage, customer support tools, analytics (if enabled), and IT/security vendors.

• Communications providers: WhatsApp (Meta) via the Joinchat integration for messaging initiated by you. WhatsApp: +971 55 568 0101

• Payment and logistics partners: when arranging parts, sub‑contracted repairs or deliveries.

• Public authorities and regulators: where required by law.

We do not sell your personal data.

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6) International transfers

Some providers may process data outside the UAE (for example, WhatsApp/Meta infrastructure or cloud email/hosting). Where cross‑border transfers occur, we follow PDPL rules and use appropriate safeguards such as contractual protections and risk assessments; details are available on request.

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7) Retention

We keep data only as long as necessary for the purposes above and to satisfy legal requirements:

• Enquiry and booking data: up to 24 months from your last interaction, unless you ask us to delete earlier.

• Service and warranty records: up to 5 years (or longer if required by law/warranty).

• Server logs: up to 12 months.

• Marketing lists: until you opt out or we no longer send marketing.

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8) Your rights

Subject to PDPL, you may have the right to:

• Access your personal data and obtain information about our processing;

• Rectify inaccurate or incomplete data;

• Erase data in certain circumstances;

• Restrict or object to processing;

• Data portability where technically feasible;

• Withdraw consent at any time for communications/marketing;

• Complain to the UAE Data Office if you believe your rights have been infringed (we encourage you to contact us first).

To exercise your rights, email service@uhmcars.com or message us on WhatsApp; we may need to verify your identity.

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9) Cookies and similar technologies

We use cookies and similar technologies to operate the site, remember preferences, and improve performance. Categories include:

• Strictly necessary: core site features and security.

• Functionality: remembering your settings and recent actions (e.g., chat open state).

• Performance/analytics (if enabled): aggregated website usage statistics.

• Marketing/communications: enabling the WhatsApp chat widget.

You can manage non‑essential cookies via the on‑site banner and through your browser settings. Blocking some cookies may impact site functionality.

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10) Security

We apply technical and organisational measures to protect data, including HTTPS encryption, access controls, server‑side logging/monitoring, and limited‑access storage for documents and diagnostic reports. On the site’s FAQ we state that diagnostic reports are stored on encrypted servers and shared only with the customer.

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11) Children

Our services are intended for adults and vehicle owners. We do not knowingly collect data from children under 18 via the website.

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12) Third‑party links

Our site may contain links to third‑party services (e.g., Google Maps reviews). Their privacy practices are governed by their own policies.

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13) Updates to this Policy

We may update this Policy from time to time. The “Effective date” above shows when it was last revised. Significant changes will be announced on this page and, where appropriate, communicated to you.

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14) How to contact us

For privacy enquiries or to exercise your rights, contact:

Burj Malabar Auto Maintenance
13 Street #44, Industrial Area 4, Sharjah, UAE
Email: service@uhmcars.com
Phone / WhatsApp: +971 55 568 0101.

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Legal references

• UAE PDPL – Federal Decree‑Law No. 45 of 2021 (official text and UAE Government overview).

• Joinchat (WhatsApp plugin) used on the site. WhatsApp: +971 55 568 0101